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Clarity, Respect, Trust

Our policies are designed to honor your time, your choices, and your peace of mind.

At SCARLET FOREST POINT, we believe the finest journeys begin with trust. That’s why we’ve crafted our policies with the same care we bring to every retreat—thoughtful, transparent, and always with your comfort in mind.

Your Privacy, Our Priority

We safeguard your personal details with the same care we give to your travel experience.

Your trust is the cornerstone of our relationship. We collect only the information necessary to craft your journey—your preferences, dietary needs, and the quiet moments you wish to savor. Every detail is encrypted, stored securely, and never shared without your explicit consent.

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What We Collect

We gather only the essentials: your name, contact details, travel preferences, and any special requests—like a preference for ground-floor rooms or a quiet corner table at dinner.

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How We Use Your Information

Your details are used solely to create and enhance your experience. Whether it's arranging a private transfer or ensuring your favorite tea is waiting in your suite.

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Your Data, Your Control

You have the right to access, correct, or delete your personal information at any time. Simply reach out to our concierge team.

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Third-Party Sharing

We share your information only with trusted partners who directly contribute to your experience—such as boutique hotels and local guides.

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Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remembering your preferences like your preferred language.

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Updates to Our Policy

We may update our privacy policy from time to time. Any updates will be posted here, and we'll notify you via email if significant.

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Contact Us

If you have any questions about our privacy practices, please don't hesitate to reach out. Our concierge team is available by phone, email, or in person.

Review Full Privacy Policy Contact Our Concierge

The Terms of Your Trust

Our commitment to clarity, fairness, and respect in every agreement.

Travel is a deeply personal experience, and so are the agreements that make it possible. Our terms are designed to be as transparent and respectful as the journeys we curate.

Booking and Reservations +

When you reserve a retreat with SCARLET FOREST POINT, you're securing more than a room—you're claiming a carefully crafted experience. Your booking is confirmed once we've received your deposit.

Pricing and Payments +

Our pricing is all-inclusive, covering accommodations, meals, activities, and transfers as outlined in your itinerary. We accept all major credit cards and can accommodate split payments.

Changes and Amendments +

We understand that life is fluid, and so are your plans. You may adjust your itinerary up to 45 days before departure for a small administrative fee.

Travel Documents and Requirements +

It's your responsibility to ensure you have the necessary travel documents. We'll provide you with a detailed checklist tailored to your destination.

Health and Medical Considerations +

Your well-being is our priority. We recommend consulting with your healthcare provider before traveling, especially if you have specific medical needs.

Conduct and Responsibilities +

We ask that you treat our team, partners, and fellow travelers with the same respect and kindness we extend to you.

Intellectual Property +

All content on our website is the property of SCARLET FOREST POINT and protected by copyright law. You're welcome to share your experiences with others.

Limitation of Liability +

While we take every precaution, we cannot be held responsible for events beyond our control—such as natural disasters or political unrest.

Review Full Terms of Service Speak with Our Concierge

Flexibility, With Respect

We understand that plans can change. Our cancellation policy is designed to be fair, transparent, and considerate of your needs.

Life is unpredictable, and we believe your travel plans should be as flexible as your life demands. Our cancellation policy reflects our commitment to fairness—for you and for the partners who make your retreat possible.

Cancellation by You

If you need to cancel your retreat, we'll work with you to find the best possible solution. Cancellations made 90 days or more before departure will receive a full refund, minus a small administrative fee.

Cancellation by Us

In the rare event that we must cancel your retreat—due to unforeseen circumstances—we'll offer you a full refund or the option to rebook at a later date.

Travel Insurance

We strongly recommend purchasing travel insurance to protect your investment. It can cover unexpected events like medical emergencies or trip cancellations.

Force Majeure

In the event of circumstances beyond our control—such as pandemics or government travel restrictions—we'll work with you to reschedule your retreat.

Request a Cancellation Consultation Explore Travel Insurance Options

Protecting Your Peace of Mind

Travel insurance is more than a policy—it's your safety net for the unexpected.

The most memorable journeys are those where you feel completely at ease. Travel insurance is designed to give you that peace of mind, covering the unexpected so you can focus on the moments that matter.

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Medical Coverage

Your health is priceless. A comprehensive travel insurance policy can cover medical emergencies, hospital stays, and emergency evacuations.

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Trip Cancellation and Interruption

Trip cancellation coverage reimburses you for non-refundable expenses if you need to cancel for a covered reason.

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Lost or Delayed Baggage

Baggage insurance covers the cost of replacing essential items if your bags are lost, stolen, or delayed.

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Travel Delay and Missed Connections

Travel delay coverage reimburses you for additional expenses if your flight is delayed for a covered reason.

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Emergency Evacuation

In the rare event of a natural disaster or medical emergency, evacuation coverage ensures you're safely transported.

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Rental Car Protection

If your itinerary includes a rental car, insurance can cover damage to the vehicle, theft, or liability for injuries.

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Pre-Existing Conditions

Many policies exclude coverage for pre-existing medical conditions, but some offer waivers if you purchase insurance within a certain timeframe.

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24/7 Assistance

The best travel insurance policies include 24/7 assistance services, so you're never alone in an emergency.

Get a Custom Insurance Recommendation Compare Top Providers

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Your Well-Being, Our Commitment

We prioritize your health and safety with the same care we bring to every detail of your journey.

Your comfort and safety are at the heart of everything we do. From the moment you book your retreat to the day you return home, we take every precaution to ensure your well-being.

Pre-Travel Health Consultations +

Before you depart, we'll provide you with a personalized health checklist tailored to your destination. This includes recommended vaccinations and medications to pack.

Accommodation Safety +

Every property we partner with undergoes a rigorous safety inspection, including fire safety, hygiene standards, and accessibility.

Transportation Standards +

We partner with licensed, insured drivers who undergo background checks and regular vehicle maintenance.

Food and Dietary Safety +

We take dietary restrictions seriously. Our culinary partners are trained to accommodate allergies, intolerances, and preferences with the utmost care.

Request a Personalized Health & Safety Guide Schedule a Pre-Travel Health Consultation

Questions? We're Here to Help.

Our legal and concierge teams are available to address any concerns with clarity and care.

Whether you have a question about our policies, need assistance with a booking, or simply want to discuss your travel plans, we're here to listen.

Contact Our Legal Team

Speak with a Concierge